Refund & Cancellation Policy — Tummy & Mummy

• Before order is accepted by producer: Full refund, instant cancellation
• After producer accepts but before preparation starts: Full refund, producer notified
• After preparation starts: No cancellation (homemade food is prepared fresh to order)

• Producer may cancel if ingredients are unavailable or kitchen emergency
• Consumer receives full refund within 3-5 business days
• Repeated cancellations may affect producer's platform standing

• Wrong item delivered: Full refund or replacement (consumer's choice)
• Quality issue (spoiled, contaminated): Full refund + incident reported to food safety team
• Quantity short: Proportional refund for missing items
• Delivery failed (consumer unavailable after 2 attempts): No refund (restocking fee may apply for perishables)
• Payment failed but order created: Auto-cancelled within 30 minutes if payment not completed

Refunds are processed to the original payment method. UPI/card refunds take 5-7 business days. COD refunds are credited to T&M wallet (usable on next order).

Homemade food products are perishable. We cannot accept returns of food items once delivered and accepted. Please inspect your order at the time of delivery.

Contact support via WhatsApp at +91-XXXXXXXXXX or email support@tummyandmummy.com within 24 hours of delivery with your order ID and photos of the issue.